Start Date:
End Date:
Event dates
Start Date:
End Date:
World or Multi-Regional
Training topics
  • ICT/Telecom Regulation
  • Digital transformation
Training type
Online instructor led
  • English
Event organizer
Event mail contact
  • Nancy Johanne Sundberg
  • Elind Sulmina
Course level



This course is primarily based on the ITU/World Bank digital regulation platform with a focus on the following aspects: digital transformation strategies, regulatory governance, evidence-based decision making, regulatory sandboxes, competition and economics (market analysis), infrastructure sharing, universal access and service financing efficiency, data and consumer protection, and transformative technologies regulatory aspects. The scope of this course is to examine specific aspects of digital transformation policies and regulation to enhance further knowledge of participants on the issues at stake. The course therefore does not provide for an in-depth analysis of each and every regulatory aspect of digital regulation but enables participants to get a deeper understanding and greater knowledge on specific aspects of policy and regulation in a digital world. The online training will be organized by ITU-EMERG-EaPeReg, for their members and other regional regulatory associations and their members. This training is part of the Digital Regulation Network, which aims to accelerate sustainable digital transformation through common approaches to collaborative digital policy, regulation and governance across economic sectors and across borders.

The target audience for this course is ICT regional regulatory associations, ICT/Telecommunications regulators, other relevant regulatory agencies and ICT policy-makers. 

It is important for participants to be working for a regulator, ministry or in the ICT/Telecoms sector and understand the ICT policy and regulatory environment.

To allow participants to be better equipped to navigate the challenges associated with digital transformation while protecting users and creating competitive environments for the sector to thrive, by getting a more in-depth understanding and deeper knowledge of policy and regulatory approaches in the digital ecosystem, the importance of collaborative approaches to regulation as digital transformation is sweeping across all sectors and to gain insights on the latest regulatory developments and global trends.

Upon completion of this training, participants will be able to:

  • Examine how to develop a digital transformation strategy, the different roles and responsibilities in the digital ecosystem, the evolution of regulation and how the digital environment is affecting and redefining markets, policy and regulatory frameworks, businesses and consumers.
  • Explore the regulatory issues at stake in this environment, to be better equipped to respond to the fast-changing digital environment, understanding what is new, what are the basics that still apply, the need for collaborative governance, and what needs to change to better assess how this applies to their national circumstances.
  • Use good practices.

This course will be delivered using instructor-led online learning. The course is delivered using power-point slides posted on the course page and selected reference materials that the participants must revise and study. Additionally, they must participate in scheduled activities and undertake self-assessments.

Participants will reinforce their understanding of the topics studied by drawing on their specific environments and are encouraged to consult with experienced colleagues who are working on a relevant topic. The following methods will be used for this course:

  • Self-study of PPTs and reference materials;
  • Instructor led presentations and interactive exercises made through Zoom;
  • Interactive chat - forum discussions via Zoom and ITU Academy platform;
  • Final quiz at the end of the core sessions.

    Participants’ performance in this training will be determined using a combination of grades for participation in chats/zoom sessions and self-assessment quizzes:

    • Participation in Zoom sessions will be awarded 40 per cent.
    • Self-Assessments quizzes (6 questions per quiz) will be worth 60 per cent of the final grade of the course.


    A total score higher than 70% is required to obtain the ITU certificate.

    Session 1: Introduction to the training and ITU’s regulatory tools and frameworks 

    Nancy Sundberg and Youlia Lozanova, ITU

    Session 2: Developing /reviewing a digital transformation strategy

    Trainer: Vaiva Maciule, Senior Digital Expert

    Session 3: Regulatory governance and evidence-based decision-making Trainer: Janet Hernandez, President/Kari Ballot-Lena, Director Digital Policy and Regulatory, TMG

    Session 4: Innovative approaches to regulation: ICT Regulatory sandboxes

    Trainer: Thabisa Faye, Senior ICT Expert

    Session 5: Universal service financing

    Trainer: Thabisa Faye, Senior ICT Expert

    Session 6: Transformative technologies and evolving regulation

    Trainer: Miriam Stankovich, Senior Digital Policy Expert, DAI

    Session 7:  Protecting consumers and their data

    Trainer: Miriam Stankovich, Senior Digital Policy Expert, DAI

    Session 8: Competition, market analysis and economics

    Trainer: Harm Aben, Director, Incyte Consulting

    Session 9: Infrastructure sharing

    Trainer: Harm Aben, Director, Incyte Consulting

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