The International Telecommunication Union (“ITU”) welcomes you to the ITU Academy website, located at www.academy.itu.int (the “Website”). The Website is intended to serve as the main online gateway to ITU’s capacity development activities and contains educational, learning and academic material, including, but not limited to, material related to training courses and workshops (collectively, “Trainings” and each a “Training”).

By accessing and using the Website, you agree to abide by these terms, conditions and notices (collectively, “Terms”). ITU reserves the right to modify and update these Terms at any time, and in such an event, it will post a corresponding information notice on the Website.

1. Creation of ITU Academy accounts and registration for specific Trainings; Website content and Trainings

An ITU Academy account (“Account”) is required to access certain content on the Website. Creating an Account is free but you must be at least 18 years old to create one. Certain Training-related content is available only upon registration for the corresponding Training, which is done by using your Account. Details of each Training, such as its duration, curriculum, and applicable Training fees, if any, are included in the relevant Training outline, also published on the Website.

Through the Website, you will have the ability to access and/or use content and Trainings provided by ITU and by third parties, such as the ITU Centres of Excellence or other entities with which ITU has ongoing licensing or collaboration arrangements. Accessing or using this content and Trainings may be subject to additional terms and conditions, which are stipulated in the corresponding third-party license, proprietary notice, or the Training outline. Furthermore, certain content or Trainings found on the Website may contain advices, opinions and statements of third parties. ITU does not represent, warranty or endorse the accuracy or reliability of any such third party advice, opinions, statements or other information.

Unless otherwise explicitly indicated in a Training outline, participation in or completion of a Training does not confer any academic credit, and even if such credit is awarded by the provider of the Training, there is no presumption that it will be acknowledged by third parties.

2. Accessing the Website; Availability of Website content and Trainings

You are responsible for making the necessary arrangements to access the Website. Should you decide to create an Account, you agree that you will be solely responsible for maintaining the confidentiality of your Account and password, and that you accept responsibility for all activities occurring under your Account. You also accept that the information you provide to the Website (whether for creating your Account or at any other time) is true, accurate, and kept up-to-date. Please contact ITU at hcbmail@itu.int if at any moment you have reason to believe that your Account is no longer secure. Please note that although ITU takes various organizational and technical measures to protect your Account data and related information, it cannot guarantee that third parties will not gain unauthorized access to your Account data or related information. 

ITU will not be responsible if, for any reason, the entire Website or certain content or Trainings become unavailable for an indefinite period. ITU reserves the right to withdraw or amend the Website, or to modify, update or remove any content or Trainings found on the Website, at any time and without advance notice.

Furthermore, the ITU also reserves the right to refuse access to the Website to any individual who violates the present Terms.

3. Intellectual Property Rights; area nomenclature and designations

Notwithstanding Section 4 below, the Website and its entire content, features, and functionality (including but not limited to all Trainings, information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) are owned by ITU, its licensors or other providers of such material, and are protected by international and national copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The present Terms permit you to use the Website and its content for your personal, non-commercial use only. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted, are reserved by ITU, its licensors or other providers of said materials, as the case may be. Unless expressly indicated on the Website that a particular item of the Website content or a Training is made available to you under alternate license terms, you may not distribute, sell, modify or otherwise provide access to such item to any third party.

In addition, for any content or Trainings, or parts thereof, which are made available under license by third parties, you agree to abide by any additional terms and conditions of the third party proprietary notices accompanying such content or Trainings.

The name, abbreviation, title, emblem and logo of ITU are protected under the provisions of Article 6ter of the Paris Convention for the Protection of Industrial Property. Consequently, neither the ITU name, abbreviation, title, emblem and logo, nor those of the ITU Academy, may be used without the prior written permission of the ITU.

The content and Trainings presented in this Website, including any designations  or denominations used therein, do not necessarily represent the views of the ITU or its secretariat, neither do they imply the expression of any opinion whatsoever on the part of the ITU or its secretariat concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. The term “country” as used in the content and Trainings also refers, as appropriate, to territories or areas.

4. Your Content and other user generated content

The Website enables you to upload and share the content you create (e.g. assignments, responses to questions or tests, posts and chats with Training instructors or other users – collectively, “Your Content”). You retain all intellectual property rights in Your Content, and you grant ITU a worldwide, fully-transferable, royalty-free, perpetual, irrevocable, sublicensable, non-exclusive license to use Your Content (including, copy, distribute, make available and create derivative works) to fulfil the Website’s educational purpose. This license is extended to any third party providers of Trainings you registered.

You are responsible for ensuring that: i. you own or control all rights in and to Your Content, including the right to authorize ITU and third party providers of Trainings, as described above; ii. Your Content does not infringe or misappropriate any third party rights, including any copyright, trade secret, moral right, and any other intellectual property right or privacy right; iii. Your Content does not contain any confidential information and it complies with all applicable laws, including those pertaining to defamation, libel, or obscenity; and iv. Your Content does not include any viruses, worms or other malicious code. ITU will not be responsible or liable to any third party for the lawfulness or appropriateness of Your Content or any other content posted by users on the Website.

ITU reserves the right, but not the obligation, to review and remove any of Your Content from the Website if it considers, at its reasonable discretion, that it does not meet the requirements of this Section, and to terminate or suspend your Account or use of the Website. Such actions are without prejudice to any other legal remedies to which ITU may be entitled to under applicable law.

5. Use of your personal information

In addition to the terms of the general privacy notice, the following terms apply with respect to the collection and processing of your personal information by ITU. In case of discrepancy between the general privacy notice and these Terms, the latter shall take precedence.

ITU collects and processes the personal information you submit when you use the Website only to fulfil the purpose for which it was submitted. Such purpose depends on how you wish to use the Website: for example, ITU may process your personal information to finalize the creation of your Account, to complete your registration for a Training, to conclude a transaction (e.g. effect/receive a payment) or to provide you with specific content or information you wish to access. Sometimes other users of the Website (such as providers of Trainings or other Website users) may also submit information about you on the Website. ITU processes this information and associates it with the personal information you provide, only for the purpose of enabling you to use the interactive features of the Website (such as forums or chatrooms) and to fully participate and complete a specific Training.

As explained in our general privacy notice, ITU uses “cookies” to provide you with an enhanced and more personalized experience of the Website, e.g., by estimating usage patterns, customizing the appearance of the Website to your individual preferences, by remembering such individual preferences when you revisit the Website. You may opt to deactivate cookies completely through your browser preferences; however, this may affect the functioning or appearance of the Website. ITU may also process your Internet Protocol (“IP”) address and collect analytics data, or use third party analytics tools for the purpose of measuring traffic or usage trends of the Website.

In no event whatsoever does ITU sell or trade your personal information with others. ITU does share your personal information with third parties as described below:

  1. Information shared with third party providers of Trainings: When you register for Trainings provided by third parties, such third party will receive your personal information and process it to enable your participation in the corresponding Training. Regardless of whether such third party receives your personal information from ITU or directly from you (for example, if the Training outline mentions that a separate registration process is required at the third party’s website), the processing of your personal data by such third party shall be governed by that third party’s privacy policy, which ITU recommends that you review prior to deciding whether you wish to register for a Training.
  2. Information shared with subcontractors of ITU: ITU provides certain aspects or features of the Website through contractual arrangements with third party service providers, which it engages as subcontractors. In this context, ITU may share, to the extent necessary, certain personal information with those subcontractors, for the sole purpose of enabling your full and effective use of the Website. ITU has put in place contractual arrangements to ensure that any processing by ITU’s subcontractors of your personal information is done only for this purpose, in accordance with the relevant data protection legislation applicable to the subcontractor.

You may always access, modify the personal information pertaining to your Account, and you may request ITU (hcbmail@itu.int) to permanently delete your Account (including all personal information). ITU may retain certain information even after you delete your Account, only if reasonably necessary to comply with contractual obligations, resolve disputes, or enforce these Terms.

6. Disclaimers; Limitation of Liability and Damages

ITU makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to, the accuracy, accessibility, reliability, suitability and timeliness of the content of this Website, including but not limited to data, information, materials, Trainings offered by ITU or third parties and content generated by users of the Website. All such content is provided on an “as is”, “as available” and “with all faults” basis. ITU assumes no liability or responsibility for any errors or omissions and further disclaims any liability of any nature for any loss or damage howsoever caused in connection with using this Website and its content or Trainings.

It is possible that certain content or Trainings may contain links and references to third party websites, products or services.  ITU provides these links and references for your convenience only and so doing does not imply either responsibility for, or endorsement of those third party websites, products or services by ITU.  

If you are dissatisfied with any aspect of the Website or any Training, your sole and exclusive remedy will be to stop using the Website and request ITU (hcbmail@itu.int) to delete your Account. Notwithstanding the generality of the foregoing, you agree that, unless otherwise stated in these Terms, you will have no claim or remedy against ITU arising from or relating to (i) Training modifications or cancellations; (ii) any failure of performance, computer virus or communication line failure, regardless of cause; and (iii) the actions or omissions of any third party arising out of or relating to the Website or its content (including, without limitation, any Website user or third party provider of Trainings).

In no event will ITU’s total liability to you for all damages, losses, and causes of action arising out of or relating to the terms or your use of the Website exceed the amount paid by you, if any, for accessing and using the Website during the twelve months immediately preceding the date of the claim. To the maximum extent permitted by applicable law, in no event shall ITU be liable to you or any third party for any indirect, incidental, special, punitive or consequential damages (including, without limitation, loss of use, loss of profits or revenues or other economic loss).

7. Terms applicable to Training Fees

To the extent that participation in a Training is subject to the payment of Training fees the following terms and conditions apply:

7.A ITU reserves the right to change the listed Training fees without notice. In case of an increase, if you have already paid the initial Training fees you will have no obligation to pay the difference between such amount and the new increased amount, whereas in case of a decrease of the Training fees ITU will apply paragraph 7.E below with respect to the surplus amount.

7.B Methods of Payment. Payments are generally made in US dollars (USD). They may also be made in other currencies freely convertible into USD, provided that, when converted by the bank, the price of the service in USD is covered. ITU does not accept letters of credit. The Training fees must be fully paid before the start date of the corresponding Training unless prior arrangements have been made and agreed to by ITU in advance. This payment must be effected through one of the accepted methods described below: 

  • Online credit or debit card payment: You will be re-directed from the Website to a third party website where you will be asked to enter your credit/debit card information which will be used for the payment. This website is owned and operated by a third party, DataTrans Solutions, Inc, which has been contracted by ITU to handle the online credit and debit card payment of Training fees in a secure, encrypted environment. DataTrans accepts Visa and Mastercard credit cards, and Maestro debit cards only. Your registration will be completed once ITU receives confirmation of the payment.
  • Offline payment: Where it is not possible to make an online payment as described above, you can select the option to pay via bank transfer. ITU will create an order with the amount corresponding to the Training fees you will have to transfer to the bank account of ITU. Once the bank transfer is made, you must then scan the proof of payment you receive from the bank and upload it to your Account on the ITU Academy Website. The registration for the Training will not be completed until, following the upload of the proof of payment on the ITU Academy website, ITU verifies that the payment has been effected. To facilitate the process, you are advised to notify ITU (hcbmail@itu.int) promptly after uploading your proof of payment.
  • Other methods of payment: Where there are constraints in direct payments due to national regulations, ITU may consider reasonable alternative payment arrangements. In this respect, you should contact ITU in advance at hcbmail@itu.int.

7.C With respect to the offline payment method described above, the ITU bank account details are the following:

UBS AG,
Case postale 2600,
CH-1211 Genève 2
Account Holder:  Union Internationale des Télécommunications
Account No.: 240-C8108252.2 (USD)
IBAN: CH 54 0024 0240 C810 8252.2
BIC (SWIFT): UBSWCHZH80A

Please include the course title as a reference for the bank transfer.

7.D Taxes & Bank/Card Charges. You are solely responsible for paying, as and when due, any and all applicable taxes, duties, charges, fees, costs and other expenses which are or may be levied by third parties in connection with your participation in or use of the Trainings.

7.E Reimbursement: In case of cancellation or significant modification by ITU of a Training for which you have already registered and paid the corresponding Training fees, you will be allowed to register for another Training of your choosing within twelve months from the date of your payment. You would still be liable to pay the difference in case the new Training fees are higher than those of the initially selected Training. If do not wish to register for any other Training or you registered for a Training requiring lower fees, ITU will, respectively, reimburse you for the Training fees of the initially selected Training, or for the difference between the fees of the initially selected Training and those of the new Training. In both cases, the amount reimbursed will be based on the amount actually received by ITU.

7.F If you have registered for a Training but you are unable to participate after having paid the corresponding Training fees, you may request to allocate such amount to another Training, on the condition that: i. the request is made via email (hcbmail@itu.int) at least 5 working days prior to the beginning of the initial Training in which you can no longer participate; ii. the new Training starts within the same calendar year; iii. you will still be liable to pay the difference in case the new Training fees are higher than those of the initially selected Training.

8. Mode of communication

You are welcome to contact ITU at hcbmail@itu.int for any questions, queries or additional information you may require with respect to the Website, these Terms, or any inquiries pertaining to the Website content and the Trainings.

9. Disputes; Privileges and Immunities

Any dispute between you and ITU arising from or relating to these Terms shall be settled by an agreed mode of dispute resolution, including but not limited to, arbitration, which shall be the exclusive mode of resolving disputes hereunder.

Nothing contained in or relating to the Website, the Trainings or these Terms shall be deemed or construed as a limitation or a waiver, whether express or implied, of any of the privileges, immunities and other facilities which ITU or any of its officials enjoys by virtue of the international treaties and national laws applicable to ITU.

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