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The ITU Digital Skills Toolkit offers a comprehensive, step-by-step guide to support the ITU membership to create effective national digital skills strategies and policies. This practical resource offers actionable insights and examples, making it a valuable tool for countries at all stages of digital development. 

The publication is divided into three parts. 

  • Part 1 focuses on understanding digital skills, covering digital skills frameworks and the evolving importance of these skills for inclusion and economic opportunities. 
  • Part 2 provides a detailed roadmap for creating a national digital skills strategy: integrating digital skills into broader digital transformation efforts, assessing needs, engaging stakeholders, creating strategies for digital skills development of both citizens and the workforce and monitoring implementation. 
  • Part 3 offers examples of digital skills strategies and programmes from around the world, serving as inspiration for countries developing or updating their own strategies.

Designed for use by policy-makers and other stakeholders, such as partners in the private sector, non-governmental organizations, and academia, the toolkit draws on the previous edition published in 2018. It has been thoroughly reviewed and updated to reflect developments in the digital era since then. 

Toolkit part 1
Toolkit part 2
Toolkit part 3
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