Start Date:
End Date:
Event dates
Start Date:
End Date:
World or Multi-Regional
Training topics
  • Quality of Service
  • Wireless and fixed broadband
  • ICT/Telecom Regulation
Training type
Online instructor led
  • English
Event organizer
National Institute of Telecommunications (NIT)
Event mail contact
  • Toni Janevski
  • Sylwester Laskowski
Course level



This course will focus on technical, business and regulatory aspects of QoS for Fixed and Mobile Networks. It includes QoS (Quality of Service) and QoE (Quality of Experience) fundamentals by ITU, as well as traffic and QoS management in Internet and IP networks. Further, it includes QoS for fixed ultra-broadband access, including QoS solutions in metallic and optical networks, carrier grade Ethernet QoS, as well as end-to-end QoS. The course also covers QoS for mobile ultra-broadband access, including 4G and 5G mobile technologies and their QoS capabilities and approaches. The telecom networks are built for provision of services. In that manner, the course covers QoS-enabled services provisioning, including QoS and QoE for VoIP, video and IPTV services, as well as QoS for Internet data services (i.e., Over-The-Top services). Each telecommunication network interconnects to other networks forming the global network of Internet and managed IP networks, so the course includes interconnection and its QoS aspects. Further, it covers generic and specific QoS parameters, KPIs (Key Performance Indicators) and their measurements. The global Internet is based on network neutrality approach for OTT/data services, so the course also covers network neutrality and its regulation. The QoS constantly increases in its importance with the digitization and innovation of various critical services, so the course includes QoS regulatory framework based on technical, business and regulatory principles of QoS for services over fixed and mobile networks.

This course is targeted at managers, engineers and employees from regulators, government organizations, telecommunication companies and academia, who are interested in understanding, implementation and regulation of QoS for Fixed and Mobile networks, including technologies, standardization, and regulation. Other institutions and individuals that are dedicated in building their capacity related to QoS Technologies and Regulation for Fixed and Mobile Networks are also welcome to participate.

No specific prerequisites in terms of knowledge or qualifications are required for the intended target population.

At the end of the training, the participant should have gained an understanding of the key aspects of:

  • QoS and QoE fundamentals by ITU
  • Traffic and QoS management
  • QoS for fixed ultra-broadband
  • QoS for mobile ultra-broadband
  • QoS and QoE for VoIP and IPTV
  • QoS for Internet data services
  • Interconnection and QoS
  • QoS parameters, KPIs and measurements
  • Network neutrality regulation
  • QoS regulatory framework

This course will be delivered using instructor-led online learning. The course methodology will be as follows:

  • Each day from 21 August to 25 August 2023 there will be made available two recorded video lectures,. In total, there are 10 video lectures during the course.
  • Course forum, asynchronous, will be organized based on discussion topics raised by the instructor on a daily basis, from Course Day 1 to Course Day 5, which will cover the course material on the given day. Also, participant responses will be asynchronous, keeping in mind the different time zones and daily commitments of participants from different countries around the world.
  • General discussion forum, asynchronous, will be provided for participants to ask their own questions which can be answered by the instructor and other participants.
  • Final Quiz test will be assigned on the last day of the course, 28 August 2023.
  • All announcements for all events (lectures, quiz and forum) will be given in a timely manner (prior to the event) by the course tutor.

The evaluation of the participants will be based on 80% from the Final Quiz and 20% from the answers given in the course forum on the raised discussion topics on daily basis by the tutor, thus reflecting both the quantity and the quality of time spent on the course.

The Final Quiz will be open from 00:00 hours on Monday (28th of August 2023) according to the GMT+1 time, and will remain open for 30 hours after opening, so each participant can choose the most convenient time to solve it. However, after the start of the attempt the Quiz should be completed in 90 minutes. The Final Quiz contributes with 80% in the total grade.

The course is completed successfully with a total grade of 70% or higher. The grading will be completed by the course tutor after the course is fully completed.

Each fully registered participant who successfully completes the course with a total grade of 70% or higher will receive an ITU Certificate for this course.

The ITU certificates will be given to participants via the ITU Academy platform after completion of the course reporting and processing within the ITU.

Day 1 Monday

Lecture 1. QoS and QoE fundamentals by ITU

Lecture 2. Traffic and QoS management

Day 2 Tuesday

Lecture 3. QoS for fixed ultra-broadband

Lecture 4. QoS for mobile ultra-broadband

Day 3 Wednesday

Lecture 5. QoS and QoE for VoIP and IPTV

Lecture 6. QoS for Internet data services

Day 4

Lecture 7. Interconnection and QoS

Lecture 8. QoS parameters, KPIs and measurements

Day 5 Friday

Lecture 9. Network neutrality regulation

Lecture 10. QoS regulatory framework

Day 6 Saturday

Consolidation of knowledge

Day 7 Sunday

Consolidation of knowledge

Day 8 Monday

Final Quiz


See the full training outline below.

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