Intermediate
Event Organizer(s)
Description
This online instructor-led training course is designed to provide a comprehensive understanding of how digital technologies can enable inclusive public service delivery and governance, and how to practically drive digital transformation in the public sector, leaving no one behind.
Through theoretical insights, practical examples from global as well as national initiatives and hands-on exercises, learners will explore strategies for implementing digital changes within their organization. They will also learn how the postal network can be effectively leveraged for digitally empowering even the harder-to-reach populations, including those in rural and underserved areas, women, MSMEs, or marginalized communities. This course also aims to equip learners with practical skills and knowledge to effectively lead and participate in digital transformation.
This training is intended for government officials and policymakers in ICT-related sectors who are keen on leveraging digital technologies to enhance service delivery, operational efficiency and governance within their institutions and communities.
The maximum number of participants is 50 people.
Members of the above-mentioned target population are invited to apply for the training if they meet the following criteria:
- Hold an undergraduate degree in a relevant field or have a minimum of three years of experience in the field of digital transformation if they do not hold a university degree.
- Possess a fluent level of English.
- Complete the application questionnaire and attach an up-to-date CV, a recommendation letter from their employer, or a motivation letter detailing their current involvement in a digital transformation project.
- Government officials and policymakers from developing countries, particularly women, are encouraged to apply.
Selection criteria:
- Selection will be conducted by the course organizers, who will consider the above entry requirements along with an analysis of the application questionnaire and the recommendation/motivation letter of each applicant.
Upon completion of this course, participants will be able to:
- Define digital transformation and distinguish it from digitization and digitalization.
- Identify opportunities and challenges in implementing digital transformation.
- Craft strategies which promote digital culture, empowerment of individuals and address resistance to digital initiatives.
- Promote digital transformation in their communities, based on the inclusion-by-design approach.
- Identify and promote the role of the postal network as a key enabler of inclusive digital transformation.
- The training will be designed based on adult learning principles, incorporating active learning methods, real-world case studies, and group discussions.
- The ITU Academy platform will be used for conducting both the synchronous (live sessions via Zoom) and asynchronous activities (assessments, and resource sharing for self-study).
- Instructors will act as facilitators, guiding participants through learning and providing personalized feedback.
- Weekly live lectures will be conducted on Monday and Wednesday from 14:00-16:00 GVA time. The training will be concluded on the last Friday of the training from 14:00-16:00 GVA time.
Participants in the course will be graded based on the following criteria:
- 4 end-of-day quizzes (20 points).
- Final Test (10 points).
- Weekly forum contribution (20 points).
- Group Assignment (50 points)
Daily Quizzes (x4) 20%
Final Quiz (x1) 10%
Weekly forum contribution (x2) 20%
Group Assignment 50%
Total 100%
A total score of 70% or higher is required to obtain the ITU certificate.
Attendance of all sessions as well as active participation is required for certification.
Week 1
Monday (14:00–16:00 GVA)
Module 1: Introduction to Digital Transformation
- Defining Digital Transformation
- Drivers and Trends
- Benefits and Challenges
Module 2: Strategy and Governance in Digital Transformation
- Preparation and Initiation
- Strategy formulation
- Ensure implementation
- Monitoring and Evaluation
Learning Outcomes
Participants will be able to:
Design and deliver digital services that focus on user needs, taking full advantage of extensive networks of anchor institutions, such as post offices, to ensure accessibility, usability, and engagement.
Manage data and the application of emerging technologies in the public sector and posts.
Activities & Assessment
- Lectures and discussions
- Presentation / Group assignment work and Q&A
- Weekly forum contribution
- Quiz 1 (asynchronous)
Wednesday (14:00–16:00 GVA)
Module 3: Citizen-Centric Digital Services
- Assessing User Needs and Expectations:
- Designing User-Friendly Interfaces and Experiences
- Omnichannel Service Delivery
Module 4: Data Management and Digital Technologies
- Data Governance and Security:
- Leveraging Data Analytics for Decision-Making
- Emerging Technologies in Public Services
Learning Outcomes
Participants will be able to:
- Design and deliver digital services focused on user needs.
- Ensure accessibility, usability, and engagement through inclusive service design.
- Leverage networks of community anchor institutions (such as post offices) to expand access.
- Manage data governance and security within the public sector and postal networks.
- Apply data analytics and emerging technologies to improve public service delivery and decision-making.
Activities & Assessment
- Lectures and discussions
- Presentation / Group assignment work and Q&A
- Quiz 2 (asynchronous)
Week 2
Monday (14:00–16:00 GVA)
Module 5: Change Management and Digital Culture
- Leading Change in the Public Sector including at a community level and in the hardest-to-reach areas
- Developing a Digital Workforce
- Building Digital Trust and Transparency
Module 6: Practical Application and Project Management
- Project Management Fundamentals for Digital Transformation.
- Developing a Digital Transformation Roadmap
- Evaluating and Measuring Success
Learning Outcomes
Participants will be able to:
- Generate strategies to manage organizational change, promote a digital culture, and address challenges such as resistance to digital initiatives and lack of digital skills.
- Plan, execute, and manage inclusive digital transformation projects within the public sector and using existing community anchor institutions in order to leave no one behind.
Activities & Assessment
- Lectures and discussions
- Presentation / Group assignment work and Q&A
- Weekly forum contribution
- Quiz 3 (asynchronous)
Wednesday (14:00–16:00 GVA)
Module 7: Security and Privacy
- Essential Cybersecurity Principles
- Securing Public Information and Systems
- Building a Culture of Security Awareness
- Understanding Data Privacy Rights
- Data Minimization and Responsible Use
- Transparency and Public Trust
- Collaboration and Information sharing
- Enhancing protection of personal information
- Accountability for data breaches
Module 8: Ethics
- Ethical Considerations in Technology Use
- Algorithmic Transparency and Accountability
- Public Interest and Public Dialogue
Module 9: Case Studies and Best Practices (Part I)
Learning Outcomes
Participants will be able to:
- Apply fundamental cybersecurity measures to protect public information and systems in your daily work.
- Outline the reporting procedures for suspected security incidents, embracing a security-conscious mindset, and collaborating to create a culture of shared responsibility for protecting public data..
- Examine the key concepts of ethical use of technology, promoting fairness and equity for all citizens, and aligning their work with core public sector values.
- Analyse strategies to build public trust in digital transformation initiatives by demonstrating responsible data stewardship and ethical practices.
- Explain the importance of transparency in data practices, facilitating public access to information, and fostering open dialogue about the use of technology in the public sector and posts.
- Analyze real-world examples of digital transformation in various governments, public sector organizations and community anchor institutions, such as posts.
Activities & Assessment
- Lectures and discussions
- Presentation / Group assignment work and Q&A
- Quiz 4 (asynchronous)
- Final Test (asynchronous, covering all modules)
Friday (14:00–16:00 GVA)
Module 9: Case Studies and Best Practices (Cont.)
Learning Outcomes
Participants will be able to:
- Analyze and present real-world digital transformation cases from their contexts.
- Identify transferable best practices applicable to their institutions.
- Reflect critically on lessons learned and implementation challenges.
Activities
- Participant presentations
- Closing Ceremony
Financial support available
With the generous support of the Universal Postal Union, participation in this training is provided free of charge for selected applicants.
Tutors
Registration information
Unless specified otherwise, all ITU Academy training courses are open to all interested professionals, irrespective of their race, ethnicity, age, gender, religion, economic status and other diverse backgrounds. We strongly encourage registrations from female participants, and participants from developing countries. This includes least developed countries, small island developing states and landlocked developing countries.
