This course has been developed by ITU to provide an introduction to the Tampere Convention on the Provision of Telecommunications Resources for Disaster Mitigation and Relief Operations (referred to as the Tampere Convention throughout this course), its structure and institutions, and the process of its implementation.

This training aims to strengthen the capacity of countries to produce ICT indicators and statistics according to international standards and methodologies. It is intended to assist national statistical offices in collecting and compiling ICT statistics on the access and use to ICTs by households and individuals, by providing guidance on the collection, processing, evaluation and dissemination of ICT household statistics.

Reliable, secure data-hosting solutions are becoming increasingly important to support everyday functions across societies. Although data infrastructure such as data centers and cloud solutions are essential for storing and processing data, they are highly energy intensive and consume refrigerants and often large amounts of water for cooling. As such, they leave a large environmental footprint and contribute to greenhouse gas (GHG) emissions. Climate change also affects data centers.

The course is aimed at providing information on how to develop National Emergency Telecommunications Plans through a multi-stakeholder approach including all phases of disaster management.

A practical guide for universal access and service implementation, this toolkit offers analytical tools, examples, and templates to assist policy-makers, regulators, and fund administrators in designing, implementing, and financing digital technology and communication infrastructure programs.

The training aims to strengthen the capacity of countries to produce ICT indicators and statistics according to international standards and methodologies. It presents the main groups of telecommunication/ICT indicators collected and the different questionnaires as well as the definition and methodologies of the indicators following the ITU Handbook for the collection of administrative data on telecommunications/ICT. Examples provided address data gaps and challenges faced by countries and suggests possible solutions.

Broadband mapping combined with modern Geographic Information Systems (GIS) and its practical knowledge supports efficient identification of connectivity gaps, network planning to extend access to most critical places, and support to decision making based on evidence-based models. This training offers an introductory path to anyone interested in embarking on the exciting broadband mapping journey. Consisting of 5 modules, from the beginning GIS, data and demonstration of open source practical tools.

This course aims to raise awareness of what Mobile Phone Data is and to showcase how it can be applied at a National Statistical Organisation (NSO). Information will be shared on how to obtain Mobile Phone Data, plus the opportunities and challenges it presents for incorporating its use at the NSO. The course has been developed by the Task Team on Mobile Phone Data of the UN Committee of Experts on Big Data and Data Science for Official Statistics (UN-CEBD).

This course is based on two ITU products: The Last-Mile Connectivity Internet Solutions Guide and Broadband Connectivity Toolkit. The Last-Mile Connectivity Internet Solutions Guide was developed to support the design and development of programmes and interventions that address the lack of Internet infrastructure availability in certain areas and high Internet service prices that make Internet connectivity unaffordable for local populations.

In the telecommunications industry, price is no longer the sole factor in purchasing decisions. Service quality plays a key role to all stakeholders and, particularly, in achieving consumer satisfaction. The measurement of Quality of Service (QoS) and Quality of Experience (QoE) is, however, becoming increasingly complex to obtain as quality can be compromised by various factors along the value chain such as with the network infrastructure, the devices and/or applications a consumer is using and other factors influencing a consumer's experience.