- Ayush Shukla
- Yuanming Zhu
- Hao Zhang
Introductory
Event Organizer(s)
Initiative
Description
This self-paced course offers a comprehensive introduction to the Workflow Building Block, designed for individuals engaged in advancing digital transformation and enhancing efficiency in government services. Focused on the principles of process automation, service integration, and information flow management, the course highlights the critical role of workflow mechanisms in enabling streamlined, citizen-centric digital services within digital public infrastructure (DPI).
Through 7 interactive modules, participants explore key concepts, tools, and practical methodologies needed to design, implement, and manage the Workflow Building Block. The course emphasizes the importance of workflow creation, execution, monitoring, and optimization across government services.
Participants will develop essential skills to integrate workflow mechanisms into cross-government systems, enabling seamless coordination between multiple services and stakeholders. Learners will also gain insights into workflow data structures, interoperability through service APIs, and performance standards required for scalable and secure implementation in distributed environments.
By mastering the core principles of the Workflow Building Block, participants are empowered to drive efficient-first digital transformation and build transparent, responsive, and citizen-focused service delivery systems. This course supports the realization of sustainable, accessible, and interoperable digital ecosystems, contributing to the achievement of the UN Sustainable Development Goals (SDGs), particularly those related to digital innovation, service efficiency, and responsible governance.
Policymakers, decision-makers in public and private sectors, digital transformation specialists, IT professionals, innovators, entrepreneurs, researchers, academics, and industry professionals seeking to enhance interoperability, secure data exchange, and drive digital public infrastructure development.
No prior knowledge or qualification required. This course is open to all interested digital services.
Upon completion of this course, participants will be able to:
- Learn how the Workflow Building Block works in GovStack. You will learn how it helps to improve efficiency, automate business processes, and coordinate information flow among different services. You will also understand when to use a workflow engine and what to consider when implementing it in the GovStack ecosystem.
- Master the essential functionalities of the Workflow Building Block in GovStack. You'll learn to create and execute workflow processes, monitor statuses, and enable programmatic process discovery. Additionally, you'll understand cross-cutting requirements such as data privacy, logging, source code availability, and performance/scalability standards crucial for effective implementation in distributed environments.
- Understand the core data structures and models utilized by the Workflow Building Block. Recognize the purpose and significance of each data element within the context of workflow execution and management.
- Learn why Service APIs are crucial for the Workflow Building Block. You will also learn about the key APIs that enable communication with other Building Blocks and external systems. Moreover, you will see how the Block works by examining some internal workflows that show how it handles API requests and performs processes efficiently.
- Examine some use cases of workflow building blocks and learn how to use Workflow building blocks in different scenarios with examples.
The methodology for this course is self-paced, and it includes tasks in the form of knowledge checks, case studies, self-study materials, resources, and expert-led video recordings. These components engage participants in practical applications, analysis of real-world examples, interactive exercises, reflective practice, and insights from industry experts.
- Quiz 1 : 25%
- Quiz 2 : 25%
- Quiz 3 : 25%
- Quiz 4 : 25%
A total score of 80% or higher is required to obtain the ITU badge.
Module 1: Purpose
This module introduces the purpose of the Workflow Building Block (BB). Learners will explore its components and understand how it integrates with existing identity systems. The module also defines key terms related to the Workflow BB. Activities include self-study, case studies, and a quiz.
Module 2: Key Digital Functionalities and Functional Requirements
This module explains the main services and functions of the Workflow BB. Learners will study how identity, credential, subscription, and administration are managed. The module also covers component requirements, cross-cutting needs, and technical capabilities. Activities include self-study, case studies, and a quiz.
Module 3: Data Structures
Learners will explore the data structures used in the Workflow BB. The module lists the resource models and data objects and explains how they are organized. Activities include self-study, case studies, and a quiz.
Module 4: Service APIs, Workflows, and Infrastructural Considerations
This module describes how APIs are used in the Workflow BB. Learners will explain endpoint APIs, their linkages, and key workflows. Infrastructural considerations are also discussed. Activities include self-study, case studies, and a quiz.
Module 5: Use Cases
Learners will explore real-world examples of how the Workflow BB is applied in digital services. The module highlights its practical uses and benefits. Activities include self-study, case studies, and a quiz.
Module 6: Video Presentation from Experts
This module features video lectures from GovStack technical experts. The videos summarize core topics from the GovStack Deep Dives. Activity: self-study.
Module 7: Hear from the Expert
Learners will hear directly from GovStack experts through video presentations. These sessions summarize the key ideas and lessons from the Workflow BB content. Activity: self-study.
Registration information
Unless specified otherwise, all ITU Academy training courses are open to all interested professionals, irrespective of their race, ethnicity, age, gender, religion, economic status and other diverse backgrounds. We strongly encourage registrations from female participants, and participants from developing countries. This includes least developed countries, small island developing states and landlocked developing countries.
