Information and communication technologies (ICTs) have become a part of everyone's life as the primary means for communications, information sharing, transactions, education, and entertainment, regardless of one's age, gender, or ability. Therefore, it is essential to know how to communicate with each other in a digitally inclusive way mainstreaming ICT accessibility as the key to achieving a digitally inclusive world. To achieve inclusive communication, ICT accessibility requirements, principles and standards should be fully considered and implemented.

The training course aims to raise awareness of and increase the capacity of ITU members, stakeholders and policy-makers to address the two global megatrends of population ageing and the exponential rise in digital technologies. Through its three modules the training provides holistic information and guidelines to support all stakeholders' efforts to ensure that older persons are empowered by new technologies and are digitally included.

Every day we see how Information and Communication Technologies (ICTs) impact our lives and participation in society by the way we work, learn, purchase our goods, listen to the news, or communicate with one another. Access to information is a fundamental human right. Our world is digital, and most of the information we receive is through digital platforms, such as websites. For this reason, web accessibility has never been as crucial as it is today. The accessibility of websites is key to ensure equal and equitable access for all people to ICTs and their related products and services.

Focusing on protecting civilian aspects of cyberspace, this course covers the overarching principles and good practices in drafting, developing, and managing a National Cybersecurity Strategy, based on existing models and frameworks.

This course aims to improve skills in designing and developing online courses, consisting of 5 modules, including practical tasks and access to multimedia resources for converting face-to-face content into online courses.

In the telecommunications industry, price is no longer the sole factor in purchasing decisions. Service quality plays a key role to all stakeholders and, particularly, in achieving consumer satisfaction. The measurement of Quality of Service (QoS) and Quality of Experience (QoE) is, however, becoming increasingly complex to obtain as quality can be compromised by various factors along the value chain such as with the network infrastructure, the devices and/or applications a consumer is using and other factors influencing a consumer's experience.

The course is aimed at providing information on how to develop National Emergency Telecommunications Plans through a multi-stakeholder approach including all phases of disaster management.

This course is aimed at providing guidance for developing table top simulation exercises which will help to test if NETPs and other national strategies for disaster preparedness and response are ready to be used when disasters strike.

This course is to raise awareness on the importance of the Tampere Convention, how to undertake the ratification process as well as the implementation at the national level.

This self-paced course aims to support national stakeholders in developing national Waste Electrical and Electronic Equipment (WEEE) policy and regulation. In addition to an introduction and overview, the course consists of the following four modules: 1) Waste Electrical and Electronic Equipment (WEEE), 2) Extended Producer Responsibility (EPR), 3) Financial Management, and 4) Government Stakeholder Groups and Interests.