The training aims to strengthen the capacity of countries to produce ICT indicators and statistics according to international standards and methodologies. It is intended to assist national statistical offices in collecting and compiling ICT statistics on the access and use to ICTs by households and individuals, by providing guidance on the collection, processing, evaluation and dissemination of ICT household statistics.

In the telecommunications industry, price is no longer the sole factor in purchasing decisions. Service quality plays a key role to all stakeholders and, particularly, in achieving consumer satisfaction. The measurement of Quality of Service (QoS) and Quality of Experience (QoE) is, however, becoming increasingly complex to obtain as quality can be compromised by various factors along the value chain such as with the network infrastructure, the devices and/or applications a consumer is using and other factors influencing a consumer's experience.

This course is based on two ITU products: The Last-Mile Connectivity Internet Solutions Guide and Broadband Connectivity Toolkit. The Last-Mile Connectivity Internet Solutions Guide was developed to support the design and development of programmes and interventions that address the lack of Internet infrastructure availability in certain areas and high Internet service prices that make Internet connectivity unaffordable for local populations.

This self-paced course is primarily based on the ITU/World Bank digital regulation handbook and platform with a focus on the following aspects: regulatory governance and evidence-based decision-making, competition and economics, consumer affairs, access for all and spectrum management. The scope of this course is limited to the introduction of key aspects of digital regulation to enhance knowledge of participants on the issues at stake and doesn't provide for an in-depth analysis of each regulatory aspects of digital regulation.

This course will provide an insight into ITU's structure and will teach test-takers about the ITU-T's standardization process and provide guidance on the application of ITU-T working methods and procedures.

This course is aimed at providing guidance for developing table top simulation exercises which will help to test if NETPs and other national strategies for disaster preparedness and response are ready to be used when disasters strike.

This course is to raise awareness on the importance of the Tampere Convention, how to undertake the ratification process as well as the implementation at the national level.

The course is aimed at providing information on how to develop National Emergency Telecommunications Plans through a multi-stakeholder approach including all phases of disaster management.

ICTs for better ageing and livelihood in the digital landscape

One of the many barriers that persons with disabilities face in accessing employment opportunities is that many career sites and job portals do not contain accessible digital content and have not been designed and developed with ICT accessibility requirements in mind. Employers committed to inclusive employment need to be aware of this. Guaranteeing that job portals meet the necessary accessibility requirements is critical for persons with disabilities to enter and thrive in the labour market.