Start Date:
End Date:
Event dates
Start Date:
End Date:
Training topics
  • Quality of Service
  • ICT/Telecom Regulation
Training type
Online instructor led
  • English
Event organizer
National Institute of Telecommunications (NIT)
Event mail contact
  • Toni Janevski
  • Sylwester Laskowski
  • Célia Pellet
Course level



This course focuses on technical, business and regulatory aspects of QoS for Fixed and Mobile Networks. It includes QoS (Quality of Service) and QoE (Quality of Experience) fundamentals by ITU, as well as traffic and QoS management in Internet and IP networks. Further, it includes QoS for fixed ultra-broadband access, including QoS solutions in metallic and optical networks, carrier grade Ethernet QoS, as well as end-to-end QoS. The course also covers QoS for mobile ultra-broadband access, including 4G and 5G mobile technologies and their QoS capabilities and approaches. The telecom networks are built for provision of services. In that manner, the course covers QoS-enabled services provisioning, including QoS and QoE for VoIP, video and IPTV services, as well as QoS for Internet data services (i.e., Over-The-Top services). Each telecommunication network interconnects to other networks forming the global network of Internet and managed IP networks, so the course includes interconnection and its QoS aspects. Further, it covers generic and specific QoS parameters, KPIs (Key Performance Indicators) and their measurements. The global Internet is based on network neutrality approach for OTT/data services, so the course also covers network neutrality and its regulation. The QoS constantly increases in its importance with the digitization and innovation of various critical services, so the course includes QoS regulatory framework based on technical, business and regulatory principles of QoS for services over fixed and mobile networks.

This course is targeted at managers, engineers and employees from regulators, government organizations, telecommunication companies and academia, who are interested in understanding, implementation and regulation of QoS for Fixed and Mobile networks, including technologies, standardization, and regulation. Other institutions and individuals that are dedicated in building their capacity related to QoS Technologies and Regulation for Fixed and Mobile Networks are also welcome to participate.

No specific prerequisites in terms of knowledge or qualifications are required for the intended target population.

At the end of the training, the participant should have gained knowledge about the key aspects of:

  • QoS and QoE fundamentals defined by ITU Recommendations
  • Traffic and QoS management
  • QoS for fixed ultra-broadband
  • QoS for mobile ultra-broadband
  • QoS and QoE for VoIP and IPTV
  • QoS for Internet data services
  • Interconnection and QoS
  • QoS parameters, KPIs and measurements
  • Network neutrality regulation
  • QoS regulatory framework

This course will be delivered using instructor-led online learning. The course methodology will be as follows:

  • Each day from 8 to 12 April 2024 there will be made available two recorded video lectures. In total, there are 10 video lectures during the course.
  • Course forum, asynchronous, will be organized based on discussion topics raised by the instructor on a daily basis, from Course Day 1 to Course Day 5, which will cover the course material on the given day. Also, participant responses will be asynchronous, keeping in mind the different time zones and daily commitments of participants from different countries around the world.
  • General discussion forum, asynchronous, will be provided for participants to ask their own questions which can be answered by the instructor and other participants.
  • Final Quiz test will be assigned on the last day of the course, 15 April 2024.
  • All announcements for all events (lectures, quiz and forum) will be given in a timely manner (prior to the event) by the course tutor.

The evaluation of the participants will be based on 80% from the Final Quiz and 20% from the answers given in the course forum on the raised discussion topics on daily basis by the tutor, thus reflecting both the quantity and the quality of time spent on the course.

Participation in the course forum is mandatory in order to access the Final Quiz.

The Final Quiz will be open from 00:00 hours on Monday (15th of April 2024) according to the GMT+1 time, and will remain open for 30 hours after opening, so each participant can choose the most convenient time to solve it. However, after the start of the attempt the Quiz should be completed in 90 minutes. The Final Quiz contributes with 80% in the total grade.

The course is completed successfully with a total grade of 70% or higher. The grading will be completed by the course tutor after the course is fully completed.

Each fully registered participant who successfully completes the course with a total grade of 70% or higher will receive an ITU Certificate for this course.

The ITU certificates will be given to participants via the ITU Academy platform after completion of the course reporting and processing within the ITU.

  • Day 1 Monday

    • Topics Covered

      • Lecture 1: QoS and QoE fundamentals defined by ITU Recommendations
      • Lecture 2: Traffic and QoS management
    • Key Learning Points
      • Understanding the convergence of telecom and Internet worlds and their impact on QoS
      • Comparing Telecom vs. Internet Protocol model, IPv4 vs. IPv6
      • Evaluating customer satisfaction, QoS, QoE, and ITU’s network model for QoS
      • Analyzing Internet technologies vs. QoS, the impact of Autonomous Systems, and traffic characterization
      • Techniques to improve QoS, traffic management intervention types, and comparison between traffic management vs. network capacity
      • Studying ITU and Internet QoS frameworks, including DPI
    • Training Activities Details
      • Video lectures viewing, engaging with tutor through questions, and use of course forum for queries.
  • Day 2 Tuesday

    • Topics Covered

      • Lecture 3: QoS for fixed ultra-broadband
      • Lecture 4: QoS for mobile ultra-broadband
    • Key Learning Points
      • Exploring QoS in fixed and mobile ultra-broadband, including DSL, cable, PONs, and Carrier Ethernet
      • ITU QoS Classes and end-to-end QoS provision
      • Frameworks for ultra-broadband infrastructure investment, mobile generations, SAE, LTE/LTE-Advanced QoS, and 5G QoS
      • Addressing mobile spectrum management, 5G network deployment options, and challenges in LTE-WiFi aggregation
    • Training Activities Details
      • Interactive video lectures with tutor-led Q&A sessions via course forum.
  • Day 3 Wednesday

    • Topics Covered

      • Lecture 5: QoS and QoE for VoIP and IPTV
      • Lecture 6: QoS for Internet data services
    • Key Learning Points
      • QoS-enabled VoIP, VoIP QoE evaluation, and QoS for VoLTE and ViLTE
      • Delivery methods for IPTV, QoS in IPTV, and challenges in Internet vs. managed IP traffic
      • Comparison of Telco and OTT VoIP, OTT video services, and IoT services
      • AI in QoS/QoE, cloud service metrics, and net neutrality implications
    • Training Activities Details
      • Learning through video lectures, engaging in discussions, and questioning via the course forum.
  • Day 4 Thursday

    • Topics Covered

      • Lecture 7: Interconnection and QoS
      • Lecture 8: QoS parameters, KPIs, and measurements
    • Key Learning Points
      • Understanding IPX and SLA, traffic classes, and 5G at interconnection
      • KPIs for VoLTE, IPTV, data services, and VPN services
      • QoS layering model, KPIs for Smart Sustainable Cities, non-technical KPIs, and ITU’s QoS monitoring framework
      • HW and SW testing tools, evaluation scenarios, and broadband data measurement considerations
    • Training Activities Details
      • Watching and interacting with video lectures, with the opportunity for detailed questions and answers.
  • Day 5 Friday

    • Topics Covered

      • Lecture 9: Network neutrality regulation
      • Lecture 10: QoS regulatory framework
    • Key Learning Points
      • Definitions and dimensions of network neutrality and regulatory interventions
      • Role of national regulatory authorities in network neutrality, regulation in Europe and US
      • Scope and fundamentals of QoS regulation, main regulatory approaches, and guidelines by ITU
      • SLA, specifying parameters and levels, KPIs for regulation, and QoS enforcement mechanisms
    • Training Activities Details
      • Engagement with video lectures and interactive sessions for clarifications and deeper understanding.
  • Day 6 Saturday & Day 7 Sunday

    • Consolidation of Knowledge

      • Summarizing the acquired knowledge through review sessions
    • Training Activities Details
      • Opportunities to re-watch all video lectures and engage with the tutor for any last-minute questions.
  • Day 8 Monday

    • Final Quiz

      • Assessing the comprehensive understanding of the course material
    • Training Activities Details
      • Completion of the final quiz to evaluate the participants' learning outcomes.
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