In the telecommunications industry, price is no longer the sole factor in purchasing decisions. Service quality plays a key role to all stakeholders and, particularly, in achieving consumer satisfaction. The measurement of Quality of Service (QoS) and Quality of Experience (QoE) is, however, becoming increasingly complex to obtain as quality can be compromised by various factors along the value chain such as with the network infrastructure, the devices and/or applications a consumer is using and other factors influencing a consumer's experience.

The training aims to strengthen the capacity of countries to produce ICT indicators and statistics according to international standards and methodologies. It is intended to assist national statistical offices in collecting and compiling ICT statistics on the access and use to ICTs by households and individuals, by providing guidance on the collection, processing, evaluation and dissemination of ICT household statistics.

This course aims to improve skills in designing and developing online courses, consisting of 5 modules, including practical tasks and access to multimedia resources for converting face-to-face content into online courses.

Broadband mapping combined with modern Geographic Information Systems (GIS) and its practical knowledge supports efficient identification of connectivity gaps, network planning to extend access to most critical places, and support to decision making based on evidence-based models. This training offers an introductory path to anyone interested in embarking on the exciting broadband mapping journey. Consisting of 5 modules, from the beginning GIS, data and demonstration of open source practical tools.

eMCM-5 Dissertation