Start Date:
End Date:
Event dates
Start Date:
End Date:
Training topics
  • Quality of Service
Training type
Online instructor led
  • English
Event organizer
National Institute of Telecommunications (NIT) - P
Event mail contact
  • Sylwester Laskowski
  • Toni Janevski
  • Elind Sulmina
Course level



This course will focus on technical, business and regulatory aspects of QoS for Fixed and Mobile Networks. It includes QoS (Quality of Service) and QoE (Quality of Experience) fundamentals by ITU, as well as traffic and QoS management in Internet and IP networks. Further, it includes QoS for fixed ultra-broadband access, including QoS solutions in metallic and optical networks, carrier grade Ethernet QoS, as well as end-to-end QoS. The course also covers QoS for mobile ultra-broadband access, including 4G and 5G mobile technologies and their QoS capabilities and approaches. Further, it covers QoS-enabled services provisioning, including QoS and QoE for VoIP, video and IPTV services, as well as QoS for Internet OTT/data services. The course includes interconnection and its QoS aspects, generic and specific QoS parameters, KPIs (Key Performance Indicators) and their measurements, as well as network neutrality approach for OTT/data services and its regulation. The QoS constantly increases in its importance with the digitization and innovation of various critical services, so the course includes QoS regulatory framework based on technical, business/economic and regulatory principles of QoS for services over fixed and mobile networks.

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