Start Date:
End Date:
Event dates
Start Date:
End Date:
World or Multi-Regional
Training topics
  • Digital inclusion
  • Wireless and fixed broadband
Training type
Online instructor led
  • English
Event organizer
Event mail contact
  • Pippa McDougall
  • Andrea Guajardo
  • Halima Letamo
Course level



There is currently a significant gender gap associated with access to, and use of, the internet and mobile broadband services. This gender gap can be attributed to a number of factors including the cost of devices and services, network coverage, concerns around security and harassment as well as a lack of technical literacy among women. This course explains the background to the issues and focuses on strategies that can be used to help close the gender gap

The training is addressed to regulators, government officials and policy makers in the telecommunications field.  

Operators and commercial organizations are not eligible.  

None. Participants don’t require prior knowledge to take this course. 

Upon completion of this course, participants will be able to:

  • Understanding the context: the scale of the issue, the reasons behind the gender gap in mobile access and use and why it is critically important that action is taken to address it. 
  • Deepen your knowledge of the various barriers that women face when accessing and using mobile services. 
  • Consider the digital gender divide in your country and the factors behind it.
  • Create action plans to address the digital gender divide in your country. These can be further developed and implemented beyond today’s course.


Training objectives: 

  • Gain a better understanding of the issue and need for urgent action;
  • Discover how gender perspectives can be integrated into strategies, policies, plans and budgets so they explicitly address women’s needs, circumstances and preferences;
  • Learn how barriers such as affordability, safety and security concerns, digital skills, access, and the availability of relevant content can be addressed;
  • Learn about what other governments are doing to improve women’s digital inclusion; and
  • Develop an action plan for your country to reduce the mobile gender gap.

The course will include an instructor-led presentation, quizzes, case studies', tutor/participants discussion during the course sessions and the creation of action plan two days after the final day of the course. 

The training will be assessed with the creation of an action plan with a passing grade of 80%.

Day 1 

Session 1 

Understanding the issue and the need for action 

  • The opportunity to contribute to gender equality and empowerment 

  • What mobile technology can do 

The mobile gender gap 

  • The gender gap in internet access and mobile, and why it exists 

  • Top barriers preventing women from owning and using mobile phones 

Session 2 

Understanding the context  

  • Why sex-disaggregated data is so important  

  • Learnings from Myanmar 

Integrating a gender perspective into strategies, policies, plans and budgets 

  • Why strategies and policies that explicitly address women’s needs are essential 

  • Challenges associated with Integrating the gender perspective 


Day 2 

Session 3 

Addressing the barriers  

  • Affordable access 

  • Threats that prevent access and use 

  • Digital literacy and confidence 

  • Relevant content and services 

Working together  

  • The need for cooperation between all stakeholders 

  • The need for effective sharing of lessons learnt and good practice 


Quizzes and group discussion 

Activity: Developing an action plan (The training will be assessed with the creation of an action plan with a passing grade of 80%.) 

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