About
This quality assurance checklist for online, self-paced training courses (eLearning) intends to provide guidance for the production process, in order to create an engaging learning experience. The list below builds on the ITU Capacity Development Manual (SO 24/07) and it is aimed at training course owners (coordinators and instructors) who are expected to systematically apply and assess the use of the elements captured below to ensure effective, high-value learning. These guidelines apply for both in-house or vendor-developed online, self-paced courses.
Structure ☑
Course structure blueprint is based on agreed, SMART Learning Objectives
Interactivity and instructional design ☑
- Effective branching scenarios (e.g. 3C model: challenge-choice-consequence)
- Creation and use of relevant case studies, real-life examples
- Incorporated elements of gamification
- Use of video and animations (stock or bespoke)
- Exercises, interactions, as well as activities to encourage learner reflection
- Downloadable module- or course-specific checklists, takeaways (optimized for print)
Knowledge checks ☑
- Passing threshold set to min 80%. Final test should cover all modules (minimum 2Qs per each course learning objective)
- Provision of feedback (and indicating “correct” and “incorrect” results)
- Use of a question database and randomization is preferred
- Reference to related additional resource for furthering learning
Graphics ☑
Use both stock and ITU’s photos, corporate icon set. Set the overall look & feel of the course to be aligned with ITU’s branding guidelines. Ensure also that the following requirements are met for these assets:
• Characters, graphics and imagery use represents diversity and inclusion
• Non-defamatory representation of ITU
Accessbility ☑
- Compliance with the latest W3C Web Content Accessibility Guidelines (AA)
- Text size optimization, proper use of colour and contrasts, clear navigation
- “Skip to content” links, progress tracker
- Voice-over narration (as applicable)
- Use of alternative text for all non-text content
- Text description of the content, for screen readers
- Optimization for various device formats
Technical requirements ☑
- Preferred authoring environment is Articulate 360. Alternatively, other industry standard tools can be considered (e.g. H5P), subject to prior agreement with ITU. The development of the course should not be making use of a vendor-specific/proprietary tool.
- Output should be mobile device compliant (both Apple and Android devices)
- Ensure that course is exported in the standard SCORM package (1.2) and well tested on the ITU Academy platform (based on Moodle4)