This course is designed for public authorities, members of the private sector, developers and service providers in the digital industry, social partners (trade unions and employers organizations), and persons in academia. 

No prior knowledge or qualification on the subject matter is required to attend this training course. 

The aim of this training course is to strengthen participants’ capacity in and commitment to improving equity in the digital environment in the workplace for persons with disabilities. 

Upon completion of this course, participants will be able to: 

• Explain the concept of digital inclusion in the workplace; 

• Discuss the barriers to digital inclusion in the workplace; 

• Recommend different assistive technologies and alternative information and communication technologies (ICTs) that provide greater access to persons with disabilities; 

• Devise a digital inclusion strategy for an organization; 

• Design a digital inclusion implementation plan  for an organization; 

• Create an action-oriented framework that systematically integrates digital inclusion into an organization. 

This online self-paced course is designed to be inclusive for all persons interested in the subject matter including blind persons or persons with visual disabilities, deaf persons and/or persons with hearing impairments, as it has been developed in digitally accessible formats. The course will be delivered through a player which supports different accessibility features. Participants will be engaged through PowerPoint presentations, case study discussion, practical activities, and assigned reference materials that participants must review each week. 

Participants’ performance in this course will be assessed using module quizzes, a case study analysis, and an implementation plan, weighted as follows: 

• Module Quizzes – 20% 

• Students will complete a quiz at the end of each module. Each quiz will focus on the topic covered in the module. 

• Case Study Analysis – 30% 

• Students will analyse a case study where they will assess the effectiveness of digital inclusion strategies implemented within an organization and provide a report of their findings and proposed enhancements or solutions. The report will be submitted one week following the completion of the course. 

• Assistive Technology Implementation Plan – 50%  

• Participants will develop a plan to integrate assistive technologies into a workplace, tailored to support employees with disabilities. The Implementation Plan will be submitted two weeks following the completion of the course. 

A total score higher than 70% is required to obtain the ITU certificate. 

Week 1 

Module 1 

• Understanding the Disability Divide in the workplace 

• Digital Inclusion Definition 

• Principles of an Inclusive Digital Transformation 

Key learning points

• Examine the importance of digital inclusion in the workplace. 

• Identify the barriers to digital inclusion for persons with disabilities in the workplace. 

Module 2 

Main Levers for the Digital Inclusion of People with Disabilities (including blind persons or persons with visual disabilities, deaf persons and/or persons with hearing impairments) 

Key learning points

• Explore ways to ensure accessibility, promote digital skills and to foster digital employment. 

Week 2 

Module 3 

• Bridging the Disability Divide through Digital Technologies including AI technologies 

• Connectivity: Ensuring Digital Readiness for Persons with Disabilities 

Key learning points

• Examine the different types of assistive technologies and software available for persons with disabilities including learning difficulties, visual impairments, and varied linguistic needs. 

Week 3 

Module 4 

Implementing Digital Inclusion in the Organization 

Key learning points

Develop a framework and action plan to ensure general training and digital infrastructure are accessible