In the telecommunications industry, price is no longer the sole factor in purchasing decisions. Service quality plays a key role to all stakeholders and, particularly, in achieving consumer satisfaction. The measurement of Quality of Service (QoS) and Quality of Experience (QoE) is, however, becoming increasingly complex to obtain as quality can be compromised by various factors along the value chain such as with the network infrastructure, the devices and/or applications a consumer is using and other factors influencing a consumer's experience.

The course is aimed at providing information on how to develop National Emergency Telecommunications Plans through a multi-stakeholder approach including all phases of disaster management.

This course is aimed at providing guidance for developing table top simulation exercises which will help to test if NETPs and other national strategies for disaster preparedness and response are ready to be used when disasters strike.

This course is to raise awareness on the importance of the Tampere Convention, how to undertake the ratification process as well as the implementation at the national level.

Reliable, secure data-hosting solutions are becoming increasingly important to support everyday functions across societies. Although data infrastructure such as data centers and cloud solutions are essential for storing and processing data, they are highly energy intensive and consume refrigerants and often large amounts of water for cooling. As such, they leave a large environmental footprint and contribute to greenhouse gas (GHG) emissions. Climate change also affects data centers.

This course aims to raise awareness of what Mobile Phone Data is and to showcase how it can be applied at a National Statistical Organisation (NSO). Information will be shared on how to obtain Mobile Phone Data, plus the opportunities and challenges it presents for incorporating its use at the NSO. The course has been developed by the Task Team on Mobile Phone Data of the UN Committee of Experts on Big Data and Data Science for Official Statistics (UN-CEBD).

This course is based on two ITU products: The Last-Mile Connectivity Internet Solutions Guide and Broadband Connectivity Toolkit. The Last-Mile Connectivity Internet Solutions Guide was developed to support the design and development of programmes and interventions that address the lack of Internet infrastructure availability in certain areas and high Internet service prices that make Internet connectivity unaffordable for local populations.

This self-paced course aims to support national stakeholders in developing national Waste Electrical and Electronic Equipment (WEEE) policy and regulation. In addition to an introduction and overview, the course consists of the following four modules: 1) Waste Electrical and Electronic Equipment (WEEE), 2) Extended Producer Responsibility (EPR), 3) Financial Management, and 4) Government Stakeholder Groups and Interests.

A practical guide for universal access and service implementation, this toolkit offers analytical tools, examples, and templates to assist policy-makers, regulators, and fund administrators in designing, implementing, and financing digital technology and communication infrastructure programs.

This course aims to improve skills in designing and developing online courses, consisting of 5 modules, including practical tasks and access to multimedia resources for converting face-to-face content into online courses.