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Frequently Asked Questions

General Questions

What type of courses are offered in the ITU Academy?

Answer: ITU Academy courses cover a wide scope of ICT-related topics ranging from programmes for government policy makers and regulators, professional business-focused curricula for senior ICT executives and managers, to specialized programmes for technical and operational staff and accredited academic programmes.

Who delivers courses in the ITU Academy?

Answer: Courses in the ITU Academy platform are delivered by ITU and its partners, in particular the ITU Centers of Excellence. 

Who is eligible to attend courses advertised in the ITU Academy platform?

Answer: ITU Academy courses are designed for anyone who would like to enhance their professional knowledge in the field of information and communication technology (ICT) and telecommunication. The specific target audience is defined in the outline of each advertised training course.

Do I have to pay for courses offered in the ITU Academy platform?

Answer: Some courses are free, and some are offered for a fee. This will be indicated in the course information which is available in the ITU Academy training catalogue.

Does ITU offer scholarships for participants interested in taking courses in the ITU Academy platform?

Answer: ITU does not offer scholarships.

Questions about course enrollment and certification

How do I register for a course?

Answer: To register for a course, you need to create an account in the ITU Academy platform. A step by step guide is provided here.

  • Log in using your login credentials
  • Go to the training catalogue and select the course you are interested in.
  • Double click the name of the course and you will be directed to the course page
  • Find a button that either states “book this course”, “enroll me into this course” or “register me”. Click on this button and follow the instruction.
  • Payments on the ITU Academy platform can be made through bank transfer or with a Visa credit card, Mastercard credit card and Maestro debit card ONLY.
Do I need to create an account on the ITU Academy platform if I am registering for a face-to-face course?

Answer: Yes, If you are registering for a face-to-face course, you should create an account on the ITU Academy platform.

Can I register for courses outside the region where I live?

Answer: Yes, you can register for a course in any region of your choice.

Can I enroll for more than one course at a time?

Answer: Yes, you can enroll for more than one course at a time.

I am enrolling for a course and on the payment details page the “proceed” button is not available or I see it but cannot select it.

Answer: Make sure that you have checked the box “terms and conditions” and clicked on the “I agree” button. You will then be able to select the “proceed’’ button.

How can I find my online course once I am registered?

Answer: Go to, click on “Login” in the upper right corner, and enter your username and password. Once logged in, go to “My Courses” and you will find all courses you are enrolled in listed here. Click on the course you would like to access.

Do I get a certificate after completing the course?

Answer: Upon successful completion of the course, students will be issued with a certificate jointly signed by the delivering institution and ITU.

What is the requirement for successful completion?

Answer: The learner is evaluated based on four criteria, namely: participation in chat sessions; participation in discussion forums; assignments and a test. A learner has to score a minimum of 60% to pass.

Questions about Centres of Excellence

My institution is interested in becoming a Centre of Excellence (CoE). How do we apply?

Answer: ITU selects CoEs every four years. Institutions that wish to become an ITU CoE should apply to ITU once the invitation for applications is advertised. The advertisement will be published on the ITU Academy website. The application process for the next cycle (2019-2022) will open in 2018.

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