This event is one in a series of ITU Regional Forums promoting excellence in human capacity and talent development – with a focus on the telecoms and information and communications technology (ICT) sector. The objective of the Forum is to identify key challenges and needs of the sector and to share best practices in learning, training and development. The Forum is targeted at decision-makers and managers involved in human capacity building, training, and learning and development activities from national Administrations and service providers, as well as executive training providers and telecom academies.

The event is an excellent opportunity to meet leading experts in talent management and development as well as training providers operating in Arab States Leading professionals from the telecoms, education, and information technology industries will gather to share emerging trends from the intersection of these three sectors. The Forum is a unique occasion for networking with thought leaders on learning and development, as well as to develop new business strategies and contacts in the region.

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Dave Ulrich's corner

"This is a great time for HR professionals to deliver real value. We know how to help leaders make change happen, how to design and deliver organization capabilities, and how to maintain employee morale in tough times. By our actions and recommendations, we create tomorrow’s organization today."

Dave Ulrich

Meet the experts

Opening Ceremony

Welcoming Remarks by Mr. Akil BESHIR, Chairman, Telecom Egypt

Opening Remarks by Dr. Miloud AMEZIANE, Head, ITU Arab Regional Office

Official Opening Speech by Prof. Dr. Ahmed EL-SHERBINI, Deputy to the Minister of ICT for Int'l Cooperation and Director of NTI on behalf of H. E. Dr. Tarek KAMEL, Minister of Communications and IT, Egypt

Session 1: Industry Trends and Adapting Learning and Development to the Changing Telecoms/ ICT Environment

Mr. Fahad Al Shirawi, Managing Director, 2Connect Bahrain & Chairman of MENOG (Middle East Network Operators Group)
Dynamics of the Telecoms/ICT Industry in the Arab states and their impact on human capital development
How is the Telecoms/ICT industry in the Arab States evolving, and how has this growth impacted human capital development?

Mr. John Ingham, Consultant, Strategic Dynamics Consultancy Services, Ltd. UK
Biggest challenges for talent managers in the telecom / ICT sector

Dr. Fahad Alzahrani Senior Vice President Human Capital Services, Mobily, Saudi Arabia
Effective Nationalization for Business Growth & Sustainability: Mobily as a case study
This presentation is a case study of how an Arab operator uses homegrown measures to attract and retain talent in the organization.

Mr. Nigel Paine, Learning and Development Specialist, UK
Key Trends in Learning and Development and their implications on Human Capacity Development
This presentation will track the trends and share the key pointers for success in the post-downturn world, where the quality of human capacity development will begin to differentiate the corporate winners and corporate losers in the future.

Session 2: Managing Talent within the Telecommunications/iICT Sector

Mr. Abdulmalik Abdulkarim Albushi, Manager, Human Resources & Administration, Oman Telecommunication Regulatory Authority, Oman
Using Talent Management to develop Leaders: A Case Study of Oman Telecommunications Regulatory Authority
The presentation explores ways by which organizations can develop leadership though through development of internal talent.

Mrs. Gladys Ogallo, Head of Human Resources & Administration, UUNET Kenya Ltd., Kenya
How Do I give Value Training on a Lean Budget?
When companies are pushed to the edge with lower revenues and profits, the first budgets to get slashed are marketing and training.
This presentation explores some cost effective in-house initiatives that can have a greater impact than more costly alternatives.

Dr. Samia M. Abdel Latif, Chief Executive Officer, Business Excellence Center , Egypt
Top Management Role in Human Resources Performance Excellence
This presentation highlights the roles that top management could play in enhancing the quality performance of its Human Resources, using the concepts of total quality management as a basic step towards business excellence. It focuses on concepts of employee empowerment and motivation, using, among others, the Six Sigma methodologies.

Mr. Nigel Paine, Learning and Development Specialist, UK
Why Talent Walks out of The Door?
The Presentation looks at the reasons why talented people leave organizations, and the strategies to be adopted to keep them

Session 3 Building Human Capacity through Training

Mr Abdalmounaem Haj Bakour
Developing links between Training and Career Tracks -The Syrian Experience
Presentation shows how training is tailored to meet the needs of the professions within the industry in Syria.

Nevine El-Kadi, Regional Academy Manager - Middle East & Africa (Egypt), and Wadih Zaatar ,Technical Manager for the Middle East , Cisco:
Developing Human Capital through Public Private Partnerships: Cisco Networking Academy
This presentation examines an example of a successful Private/Public Partnership programme that addresses a global ICT and communication networks skills shortage

Nezar Nabil Sami Director, Information Systems Department, Nile University, Egypt.
Using New Technologies for Research Universities: A Case Study of the Deployment of IPv6 at Nile University
This presentation explains how Nile university has exploited IPV6 Technology to promote its research and development capability.

Robert Shaw, Head, Human Capacity Building Division
New Paradigms for Capacity Building
We are increasingly living in knowledge-based societies where ICTs bring access to fundamental knowledge resource and support learning in new ways. Human capacity building efforts in developing countries need to embrace these changes and leverage ICTs to emphasize life-long learning.

Session 4. Training Challenges, Interventions and Partnerships for Development

Mr. Medhat Saleem from Telecom Egypt
What Blocks "Human Development" - The MINDSET

Zied Chouker , Associate Professor" Engineering of Telecom Services', Sup'Com, Tunis.
New Skills for Next Generation Networks
The presentation looks at the skills and competencies required to run and manage Next generation Networks competently and competitively.

Mr. Tibermacine Hacene Regional Director, Algeria Telecom.
Training: From telecommunication to information and communication technology in Algeria: A case study (french)
This presentation shows the new trends in training, and the new specializations to fit the changes in training programs in Algeria and the achievement of the strategic goal of "e-algerie2013"

Hadeel Sakkijha, Senior Research Analyst, Arab Advisory Group, Amman, Jordan
On-line Usage Patterns and Habits in the Arab World
This presentation highlights results of findings from a series of surveys conducted by the Arab Advisory Group with regard to the adoption and usage patterns of online tools.

Official Closing

Developing an e-Learning Strategy

This open one-half day workshop will enable attendees to gain an understanding on the business case for using e learning and how to develop an in-house e learning strategy.
Instructors: Mark Harrison, Partner, Kineo, UK