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Dave Ulrich's corner

Dave Ulrich ranked by Business Week as #1 Management Educator and Guru and listed as the most influential person in human resources in 2006, 2007 and 2008 by HR Magazine shares his broad knowledge and experience with participants of the ITU Regional Human Capacity Development Forum:

"This is a great time for HR professionals to deliver real value. We know how to help leaders make change happen, how to design and deliver organization capabilities, and how to maintain employee morale in tough times. By our actions and recommendations, we create tomorrow’s organization today."

Dave Ulrich

Opening Ceremony and Welcoming Remarks

H.E. Ambassador Ronaldo Mota Sardenberg, President of Anatel - speech

Simone Scholze, Executive Superintendent of Anatel

Juan Zavattiero, Head of ITU Americas Regional Office, ITU - speech

Robert Shaw, Head of Human Capacity Building Division, ITU

Session One: Keeping pace with policy and regulatory skills development needs in an era of convergence

Chairman: Robert Shaw, Head of Human Capacity Building Division, ITU

Antonio Bedran, Member of Board of the Directors of Anatel
Human capacity building in policy and regulatory authorities and relationship with the Americas Region

Alejandro Jimenez, General Manager of OSIPTEL, Peru
Adjustment of the structure of a Regulatory Body to environmental changes in the Telecommunication Sector

Nidia Cañas de Lopez, Notary, SIT, Guatemala
Strengthening Institutional Capacity Building in the Americas: fundamental challenges facing the Public Sector

Session Two: Setting the scene: competition and crisis in Latin American communications

Chairman: Zuleide Guerra Antunes Zerlotini, General Coordinator of People Management, Ministry of Communications, Brazil

Mariana Balboni, Coordinator of the Observatory for the Information Society in Latin America and the Caribbean, Economic Commission for Latin America and the Caribbean (ECLAC), Chile
Overview and perspectives of the ICTs in LAC

Raul Katz, Director, Business Strategy Research, Columbia Institute for Tele-Information, USA
The impact of the regulatory framework and the public policy on the ICT sector’s performance

Session Three: Best practices in learning and development in the public sector

Chairman: Helio de Lima Leal, General Manager of Talent and Organizational Development, Anatel, Brazil

Marcio Iorio Aranha, Professor, University of Brasilia and University of Southern California, Brazil
Academic cooperation for the development of human resources: building instuitutional research

Claudio de Almeida Loural, Innovation Planning Manager, Fundação CPqD – Centro de Pesquisa e Desenvolvimento em Telecomunicações, Brazil
Impact of ICT evolution on competences and skills of telecommunications professionals

Robert Shaw, Head of Human Capacity Building Division, ITU, Switzerland
New Paradigms for ICT Capacity Building

Session Four: Developing human capacity through partnerships and other initiatives

Chairman: Jeferson Fued Nacif, Head of International Affairs, Anatel, Brazil

Jadir Proença, Technical Coordinator of the Programme for Strengthening of the Institutional Capacity in Regulatory Management of the Federal Government (PRO-REG), Presidential Staff Office, Brazil
Pro-Reg – Developing human capacity through partnerships and other initiatives

Simone Scholze, Executive Superintendent, Anatel, Brazil
Human Capacity Building initiatives in Anatel: partnerships and projects

Melba Lucía Rivera de Reyes, Advisor Human Resources Development and Coordinator of the ITU Centres of Excellence for Americas
Performance and partnership to attend human capacity development in the excellence network of the Americas

Session One: Industry learning and development trends - adapting to a new environment

Chairman: Rodrigo Augusto Barbosa, Superintendent of Administration, Anatel, Brazil

Teresa Wankin, Operations & HR Manager, CANTO, Trinidad and Tobago
Human capital challenges and opportunities in the ICT/Telecoms sector in the Americas

Françoise Trapenard, Executive Director of HR, Telefónica, Brazilu
The dynamism of the telecommunication sector and the expansion of the employment market it produces

Frederico Turolla, Professor and Consultant, PEZCO Pesquisa e Consultoria, Brazil
Human capacity development in small and medium enterprises for promotion of competition

Cristiano Laux, Manager of Telecom Research and Consulting Practice, Americas & Emerging Markets, Pyramid Research, USA
Changing broadband landscape in Latin America creates mass market adoption opportunities

Session Two: Corporate learning and development: economic downturn, competition and quality of service

Chairman: Ara Apkar Minassian, Superintendent of Mass Communication Services, Anatel

Raul Katz, Director, Business Strategy Research, Columbia Institute for Tele-Information, USA
Competition and economic crisis in the telecommunications sector in the Americas

Renato Guerreiro, Consultant, Guerreiro Consult, Brazil
ICTs and economic and social development

Elisa Sharland, Professor and Coordinator, FGV, Brazil
Quality in services: executive education programmes in networks

Session Three: Leveraging ICT learning tools

Chairman: Simone Scholze, Executive Superintendent, Anatel

Sonia Boiarov, Independent consultant, Argentina
New forms of flexible organization: Can TELEWORKING give telecommuting solutions to the crisis of employment/work?

Alberto Borges de Araújo, Advisor, Senai – Serviço Nacional de Aprendizado Industrial, Brazil
Professional Formation with and for the telecommunication sector: M-Learning, a great opportunity in Latin America

Mario Thorp, Head of Human Resources of CNC, Argentina
Teleworking in the National Communications Commission (CNC)

Session Four: Corporate responsibility and organizational value creation

Chairman: Jarbas Valente, Superintendent of Private Services, Anatel

Ricardo Santos, Regional Manager - Latin America, Cisco Networking Academy, Cisco Systems, Brazil
Key factors of the success of global experience of Cisco Systems in human capacity development

Fernando Gebara Filho, LATAM Regional Standards Officer, Microsoft, Brazil
Role of Industry in learning and technology development in the Americas

Julio Fonseca, Director, Oi, Brazil
People development cycle at Oi

Session One: Confronting the economic crisis: Emerging issues in the ITC/telecoms sector in the Americas

Key Note speaker: Miguel Fernando Cardona, CEO, Empresas Publicas de Medellin - EPM Bogotá, Colombia
Human Talent: Vital for the achievement of organizational results: from the experience and view of the CEO

Session Two: Summing Up

Rapporteur: Simone Scholze, Executive Superintendent, Anatel

Melba Reyes Lucía Rivera de Reyes, Advisor Human Resources Development and Coordinator of the ITU Centres of Excellence for Americas

Marcia Andrea Matos Leal, Oi, Brazil

Alejandro Jimenez, General Manager of OSIPTEL, Peru

Closing Ceremony:

Robert Shaw, Head of Human Capacity Building Division, ITU - speech

H.E. Ambassador Ronaldo Mota Sardenberg, President, Anatel - speech